The Tao of Steve

---

Listen to what Steve’s customers are saying about his work

ASKING RIGHT QUESTIONS

We engaged Steve conduct market research and analyze product offerings to help Power Almanac prioritize its marketing and product decisions. We were impressed with the thoroughness of Steve’s work and particularly with his knowing how to ask the right questions, often times questions that we had not considered before. (Founder and CEO, Product Almanac)

COMPETITVE EDGE

Steve’s work will help our company be more competitive now and in the future  (Founder and CEO, Product Almanac)

He’d give any team a competitive advantage. (Kevin Kimball, Communications Executive)

GOING THE EXTRA MILE

We also were impressed with Steve’s relaxed demeanor and his willingness to go the extra mile to complete the project quickly  (Founder and CEO, Product Almanac)

He received many of my unscheduled calls and provided all the necessary information I needed. (Principal Software Engineer)

Steve is always up and ready to take on challenges and can be counted on to participate and provide support to others with the many projects he was called upon to help complete and manage (Senior HR Manager)

Steve was always responsive to my needs and questions, He wore many hats in this job, and I could always count on him to follow up with me when I needed it. His interpersonal skills made him a joy to work with. (Senior Cost Controller, Oil and Gas Industry)

GENERAL KUDOS

We would engage Steve’s consulting services again, in a heartbeat! You really want to hire him! (Founder and CEO, Product Almanac)

I would gladly work with Steve on any project! (Customer Success Partner Engagement Lead, Microsoft)

A person to go to, very effective communicator and someone I enjoyed working with. (Payments and Product Executive, Google)

I particularly appreciated Steve’s responsiveness, caring and good ideas (Data Science Director)

His enthusiasm in combination with rich professional experience, encourages me to recognize my core value, build strong confidence, improve practical techniques.  (Finance Director)

Steve is an enthusiastic leader and facilitator and is known for his tireless energy and careful and constructive analyses. (Senior Colleague)

Here’s the short of it: Steve is plugged in and passionate. Yes, he has the technical chops you may look for… but more than that… Steve will be in there with you, sleeves up, thinking cap on working through issues with customers and partners (Systems Architect, Microsoft)

SKILLS

I have had the benefit of working with Steve the past five years and recommend him highly for his leadership, organization, facilitation and public speaking skills. (Kevin Kimball, Communications Executive)

He gave me just the push I needed to expand and leverage my personal brand. (Data Science Director)

Steve had very deep knowledge of the hardware platform and the service. Over the years I’ve needed to consult with Steve on a number of different projects and customer issues and he’s always been willing to go the extra mile to see things got done right (Senior Technical Program Manager, Microsoft)

Steve consistently went above and beyond his role to ensure that our Care Representatives were prepared to take care of customers. He has boundless talent and unstoppable energy. Steve delivers results (Instructional Design Manager, T-Mobile)

TEAM LEADERSHIP

I’ve witnessed the positive influence he has had on the workshop, its participants (some 1,500 professionals have taken the workshop) and the volunteer Facilitation Team members (Kevin Kimball, Communications Executive)

Steve taps into their best attributes, building their confidence while boosting their skills. (Kevin Kimball, Communications Executive)

Another example is the leadership role Steve played in moving the on-site workshop to remote delivery without losing its core essence and value. . (Kevin Kimball, Communications Executive)

He leads by example. He is engaged and shows great commitment (Finance Director)

his strong leadership was invaluable to the day-to-day functioning of the teams and in keeping the members positive and constructive.  He stands out as a leader of leaders, the go-to person in any group for his thorough competency, flexibility and can-do attitude. (Technical Training Manager)

PROBLEM SOLVING

Steve is a creative, highly focused person whose hands on approach to problem solving and simplifying complex issues/situations has served to be some of the best attributes I have encountered. (Senior HR Manager)

I had the opportunity to see great innovation in our team thanks to Steve and his creative thinking (Senior Partner Engagement Manager)

I really valued his collaborative approach to problem solving and willingness to roll up his sleeves to address and resolve challenging issues from the partners. He works synergistically across org boundaries to get the job done, and showed a lot of leadership in driving the Partner Presence program with the broader Support Team (Customer Success Partner Engagement Lead, Microsoft)

FACILITATION/TRAINING STYLE

Steve’s facilitation style is natural, dynamic and energetic. He imparts information in a clear and engaging way, and deftly draws experience and knowledge from the participants. I have learned a lot from his example and continue to try to emulate him in my trainings. (Technical Training Manager)

CUSTOMER ENGAGEMENT

He is attentive and enthusiastic and always willing to go the extra mile. He is eager to help the customers and clients that he supports and he ensures that their problems are resolved. (Principal User Expereince Designer)

His in-depth knowledge and willingness to go the extra mile to help the customer brought about a very cooperative and collaborative experience to the working relationship. I look forward to an opportunity where we can work together once again. (Mobile Device Project Manager)

His global insight in his role was key to the Windows Phone partners escalation management and success with the regional teams. (Senior Partner Engagement Manager)

Steve is a passionate customer advocate and a master at relationship building with those in and outside the organization and company. Steve’s willingness to do the investment to make an outstanding experience is what really makes him shine. He’s both personable and well respected by his peers. (Senior Partner Program Manager, Microsoft)

Great program management, organization, and communication skills in a job environment that was directly front-end and client-facing. Very open to changes and new ideas in the environment. Excellent interpersonal skills made it a joy to interact with him (VP Program Management, NetEnrich)